No priority for senior citizens at the DFA?

Sharing with you my friend’s experience at the Department of Foreign Affairs (DFA) when she accompanied her mom for passport renewal.

DFA Senior Citizens Lane

Her mom is a senior citizen. This is a photo of her patiently waiting for the DFA staff to finish watching TV before attending to her.

DFA Senior Citizens Lane

Here is my friend’s account of what happened, as texted to me last Wednesday, November 6, 2013.
Auntie (I call her auntie because I have known her since I was in gradeschool) was no. 8 in a line of 12 senior citizens. It took 1 hour and 25 minutes for her to get a turn.
I remember lining up at Banco De Oro to pay my credit card bill a couple of months ago. There were 20+ people ahead of me. I finished in 30 minutes. I wasn’t in a priority lane or whatever… I was lined up in a single queue along with everyone else who had a transaction. Yes, BDO had maybe 4 tellers catering to the line. But that’s not the point. I personally have not experienced this kind of procrastination at the DFA because the last time we went for a renewal, I was with my daughter and we were lined up in a regular lane. The attending staff had no TV so it was all business. It was quick. That was 2-3 years ago. Things may have changed. One hour and 25 minutes with 7 people ahead of you for picture taking and data encoding is too long.

It’s bad enough that we have to plow through horrendous traffic to get anywhere, and then we have to waste even more time waiting like this.
What do you think?

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